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1. General Return Policy

At Universal DriveShafts, Inc. (UDS), we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase, you may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned in their original condition and packaging to qualify for a refund.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unaltered, and in the same condition that you received it.
• The item must be in its original packaging, including any accessories, manuals, and documentation.
• The item must be returned within 30 days of the original purchase date.

Certain items are not eligible for return, including:

• Custom-made or special-order products.
• Products that have been installed, modified, or used.
• Items purchased on clearance or as part of a final sale.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our Customer Service team at [customer service email] or call [customer service phone number] to request a Return Merchandise Authorization (RMA) number.
2. Once you receive your RMA number, package the item securely, including all original packaging materials, accessories, and documentation.
3. Clearly label the package with the provided RMA number and ship the item to the address provided by our Customer Service team.

Please note that customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 days.

Please note the following:

• Original shipping and handling charges are non-refundable unless the return is due to our error.
• If you received a discount or promotion on your order, the refund will be adjusted to reflect the value of the discount or promotion.
• If your return is rejected, the item will be returned to you at your expense.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact our Customer Service team at website@universaldriveshafts.com or call [customer service phone number] to initiate the exchange process.

6. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately at [customer service email] or call +1 813-644-5707 We will arrange for a replacement or issue a full refund, including the cost of return shipping. Please retain all packaging materials and documentation, as they may be required for the return process.

7. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Custom-made or special-order products.
• Items that have been installed, modified, or used.
• Clearance or final sale items.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

9. Contact Information

For any questions or concerns regarding our Return and Refund Policy, please contact us at:

Universal DriveShafts, Inc.
9009 N Nebraska Ave,
Tampa, FL 33604, United States
Email: website@universaldriveshafts.com
Phone: +1 813-644-5707

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Note: This Return and Refund Policy is subject to change at any time. Please review this policy periodically for updates. Your continued use of our products or services constitutes your acceptance of any changes to this policy.