Terms of Use & Conditions of Sale | Universal Driveshafts

Universal Driveshafts LLC (“UDS,” “we,” “us,” or “our”)
Effective date: November 1, 2026

Please read carefully, these terms contain a binding arbitration clause and class-action waiver (Section 17), a limitation of our liability (Section 12) and disclaimers of warranty (Section 11) that affect your legal rights.

By accessing or using universaldriveshafts.com (the “Site”), creating an account, requesting a quote, or placing an order with UDS through any channel (online, by phone, by e-mail, or in person), you agree to be bound by these Terms of Use and Conditions of Sale (the “Terms”), our Return, Refund & Warranty Policy, our Copyright, Trademark & DMCA Notice, and our Privacy Policy, each of which is incorporated by reference. If you do not agree, do not use the Site or purchase from us.

1. Who may use the Site

You must be at least 18 years old and able to form a binding contract to purchase from UDS. If you use the Site on behalf of a business, you represent that you are authorized to bind that business to these Terms, and “you” includes that business.

2. Business-to-business and consumer sales

UDS sells primarily to automotive, truck, fleet, agricultural and industrial trade customers. Wholesale, dealer and “net” pricing is offered only to approved trade accounts and may be withdrawn at any time. Where a purchaser is a consumer under applicable law, nothing in these Terms limits any right that cannot lawfully be limited; every limitation in these Terms applies to the fullest extent permitted by law.

3. Accounts and security

You are responsible for all activity under your account and for keeping your credentials confidential. Notify us immediately of any unauthorized use. We may refuse, suspend or close any account at our discretion, including for suspected fraud, abuse, reselling of confidential pricing, or violation of these Terms.

4. Orders, acceptance and cancellation

Your order is an offer to purchase. Our order confirmation e-mail is an acknowledgement only. A contract is formed only when we ship the goods or, for custom builds, when we begin fabrication. We may refuse or cancel any order, in whole or in part, for any lawful reason, including suspected fraud, pricing or description errors, unavailability, or export restrictions; in that case our sole obligation is to refund any amount you paid for the cancelled portion. Stock orders may be cancelled by you before shipment; custom orders may be cancelled only as set out in Section 9. Unused stock parts may be returned within 14 days of delivery with an RMA number, as set out in our Return, Refund & Warranty Policy.

5. Pricing, errors and availability

All prices are in U.S. dollars, exclude taxes, duties and shipping unless stated, and are subject to change without notice. Our catalog contains thousands of part numbers compiled from multiple sources. Despite our efforts, pricing, stock, images, dimensions, weights and descriptions may contain errors or be out of date. If an item is listed at an incorrect price or with incorrect information, we may cancel the order and refund you, or contact you with the correct information and give you the option to proceed. Stock indications (“in stock,” quantities, “backorder”) are estimates and are not a guarantee of availability. Free-shipping thresholds and promotions apply only as described and may be withdrawn at any time.

6. Payment

Payment is due at the time of order unless we have approved trade credit terms in writing. You represent that you are authorized to use the payment method provided. We may pre-authorize your card and hold funds pending stock verification. Approved trade accounts with terms agree to pay invoices in full by the due date; overdue balances accrue a finance charge of 1.5% per month (18% per year) or the maximum lawful rate, whichever is lower, plus all costs of collection including reasonable attorneys’ fees. We may place any account on hold and withhold shipments while a balance is past due. Returned checks and charge-backs found to be without merit are subject to a $35 fee.

Saved payment methods. To process your orders faster, we may securely save your card details with our payment processor, Stripe, when you pay by card while signed in to your account. Cards are saved by default; if you prefer that we do not keep your card, tick “Don’t save my card for future purchases” at checkout. We never see or store your full card number. A saved card may be charged for orders you place or authorize, including orders our team or UDS Assistant places for you after you confirm them, and for the balance of invoices you owe. You can remove a saved card at any time under My Account → Profile & security.

7. Shipping, title and risk of loss

Unless otherwise agreed in writing, all sales are F.O.B. our facility, Florida. Title and risk of loss pass to you when we deliver the goods to the carrier. Shipping dates are estimates only; we are not liable for carrier delays. You must inspect deliveries on receipt and report shortages, damage or incorrect items to us within 5 business days; claims not reported within that period are waived to the extent permitted by law. Concealed-damage claims must be filed with the carrier and reported to us within the same period, with photographs of the packaging and goods. You are responsible for all import duties, taxes and brokerage fees on international shipments and for compliance with export laws.

Shipping charges. Shipping is quoted at checkout from live UPS and FedEx rates for the destination and the actual parcels in the order (we do not ship by USPS). We pack to carrier rules: every complete driveshaft, every length of tubing and any single part over 35 lb ships in its own box; other components are combined in boxes of up to 50 lb. Each box carries its own label and is rated separately, so an order that needs several boxes is charged the sum of those rates. Where a live rate cannot be obtained for your address, contact us and we will quote shipping before the order ships. Full details are in our Shipping Policy.

Freight (LTL) shipments. Orders of five or more tubes or complete driveshafts, orders of 100 lb or more, and any single piece longer than 108 inches are packed on a pallet and shipped by LTL truck freight. Freight is quoted at checkout from live carrier rates. Freight rates assume delivery to a business with a loading dock unless you tell us at checkout that the delivery is to a residence or needs a liftgate, so please answer that question accurately. You or your representative must be available to receive a freight delivery and to note any visible damage on the delivery receipt before signing.

Free shipping. We offer free U.S. ground shipping on orders over $1,000. The offer applies to shipments within the contiguous (lower 48) United States only. Custom cut tubing and complete driveshafts (premade, short couple, unwelded assemblies, vehicle-specific driveshafts and shafts built through the online builder) do not count toward the $1,000 threshold and are never shipped free: when the rest of the order qualifies, the remaining parts ship free and you pay only the carrier rate for the tube and driveshaft boxes, shown as its own option at checkout. Orders that ship by freight on a pallet never ship free, and free-shipping coupons do not apply to freight. Free shipping is ground service; expedited services, Alaska, Hawaii, U.S. territories, APO/FPO and international destinations are always charged at the quoted rate. We may change or withdraw the offer at any time; the rule in force when your order is placed applies.

International shipments. We ship internationally by UPS Worldwide and DHL Express at the rate quoted at checkout. International orders ship DAP (delivered at place): import duties, taxes, customs brokerage and any fees charged by the destination country are not included in our price and are paid by the recipient. Some long or heavy items cannot be shipped internationally as parcels; contact us for a quote.

8. Fitment, cross-reference and specifications

Our catalog identifies parts by series, dimensions, and by reference to the part numbers of other manufacturers (for example Spicer^®/Dana^®, Neapco^® and vehicle manufacturers). Those names and numbers are used solely to identify compatibility and interchange, and are not a representation that a part is manufactured by, licensed by or affiliated with that manufacturer unless the brand of the part is expressly stated as such. Parts sold under a UDS part number (including numbers ending in “U”) are UDS-brand replacement parts manufactured or sourced by UDS to fit the referenced application.

You are solely responsible for verifying that a part is correct for your application before ordering and before installation, including by measuring your existing components against our published dimensions and measuring guides. Interchange and application data is compiled from manufacturer catalogs, industry sources and our own measurements, is provided for convenience, and may contain errors. UDS does not warrant fitment based on year/make/model, VIN, or a cross-referenced number. Photographs are representative and may not depict the exact item shipped.

9. Custom-built driveshafts

Custom, cut-to-length, balanced, and built-to-order driveshafts (“Custom Builds”) are manufactured to the dimensions, series, yokes and specifications that you supply through our designer tools, forms, phone or e-mail. You are solely responsible for the accuracy of every measurement and specification you provide. UDS builds to your numbers; we do not and cannot verify your vehicle. Once fabrication begins, Custom Builds are non-cancellable and non-returnable, and a build that does not fit because of a measurement or specification you supplied is not a defect. Custom Builds are balanced to industry-standard tolerances for the stated speed range; vibration arising from angles, worn mating components, vehicle modifications, or installation is not a defect. Fabrication lead times are estimates only.

10. Installation, use and safety

Driveline components are safety-critical. Products must be installed, torqued, phased, lubricated and inspected by a qualified technician in accordance with the vehicle manufacturer’s procedures and applicable industry standards. You assume all risk arising from improper installation, use beyond rated torque, speed, angle or load, use in racing, off-road, competition, modified or lifted vehicles, or use in any application for which the product was not designed. Products are not tested or certified for any specific vehicle unless expressly stated. Some products may contain chemicals known to the State of California to cause cancer or reproductive harm; see the Proposition 65 notice on the product or packaging where applicable.

11. Warranty disclaimer

UDS-brand products carry only the Limited Warranty set out in our Return, Refund & Warranty Policy. Products of other manufacturers carry only the warranty, if any, offered by that manufacturer, which we will help you pass through.

Except for that limited warranty, and to the fullest extent permitted by law, all products, the Site and all content, tools, calculators, measuring guides, designer results, cross-reference data and services are provided “as is” and “as available,” and UDS disclaims all other warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranty arising from course of dealing or usage of trade. Any implied warranty that cannot be disclaimed is limited in duration to the duration of the limited warranty. Some states do not allow limitations on implied warranties, so some of the above may not apply to you.

12. Limitation of liability

To the fullest extent permitted by law, in no event will UDS, its owners, officers, employees, agents or suppliers be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, loss of use, downtime, towing, vehicle rental, labor or installation and removal costs, damage to other components or property, personal injury or death, or the cost of substitute goods, arising out of or related to the products, the Site or these Terms, whether based on warranty, contract, tort (including negligence), strict liability or any other theory, even if advised of the possibility of such damages.

Our total cumulative liability for any claim arising out of or related to a product or order will not exceed the amount you paid UDS for the specific product giving rise to the claim. Our total liability for any claim arising out of the Site itself (as opposed to a product) will not exceed one hundred U.S. dollars ($100).

These limitations are fundamental elements of the bargain between you and UDS and apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.

13. Indemnification

You agree to defend, indemnify and hold harmless UDS and its owners, officers, employees, agents and suppliers from and against all claims, damages, losses, liabilities, costs and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your breach of these Terms; (b) measurements, specifications, vehicle data or other information you supplied; (c) the installation, use, resale or modification of any product by you or anyone who obtained it from you; (d) your violation of any law or third-party right; or (e) any content you submit to the Site.

14. Intellectual property

The Site and everything on it, including text, measuring guides, drawings, photographs, videos, graphics, logos, page layouts, the selection, arrangement and compilation of our catalog and application data, part-number schemes, pricing, software, tools and calculators, is owned by or licensed to UDS and protected by U.S. and international copyright, trademark, trade dress, database and unfair-competition laws. We grant you a limited, revocable, non-exclusive, non-transferable license to view the Site and to print or download pages for your own personal or internal business use in purchasing from UDS. All other rights are reserved. You may not copy, scrape, crawl, harvest, frame, mirror, republish, sell, or create derivative works from any part of the Site or our catalog or pricing data, or use any automated means to access the Site, without our prior written consent. See our Copyright, Trademark & DMCA Notice for our trademarks, third-party marks, and how to report an infringement claim.

15. Your content and reviews

If you submit reviews, photographs, measurements, vehicle information, questions or other content (“User Content”), you grant UDS a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, display and distribute that User Content in any media for any purpose, and you waive any moral rights to the extent permitted by law. You represent that you own or have the rights to your User Content and that it does not infringe any third-party right or contain unlawful, defamatory or confidential material. We may remove or decline to publish any User Content at our discretion.

16. Prohibited conduct

You agree not to: use the Site for any unlawful purpose; attempt to gain unauthorized access to any system or data; interfere with the Site’s operation; use bots, scrapers or bulk-download tools; submit false orders, false chargebacks or false warranty claims; misrepresent your identity or trade status to obtain pricing; resell or disclose confidential trade pricing; or use our content, images or catalog data on any other website or marketplace listing without written permission.

17. Dispute resolution and arbitration

Informal resolution first. Before filing any claim, you agree to contact us at inquiry@universaldriveshafts.com with a written description of the dispute and to negotiate in good faith for at least 30 days.

Binding arbitration. Any dispute, claim or controversy arising out of or relating to these Terms, the Site, or any product or order (except small-claims matters and claims for injunctive relief to protect intellectual property) will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (or Commercial Rules for business customers), before a single arbitrator, in Hillsborough County, Florida or by video conference. The Federal Arbitration Act governs this clause. The arbitrator has no authority to award relief to anyone other than the individual party seeking relief.

Class-action and jury waiver. You and UDS each waive the right to a trial by jury and the right to bring or participate in any class, collective, consolidated or representative action. Claims may be brought only in an individual capacity.

Opt-out. You may opt out of this arbitration clause by e-mailing us at the address above with the subject line “Arbitration Opt-Out” within 30 days of your first purchase or account creation. Opting out does not affect any other provision of these Terms.

18. Governing law and venue

These Terms and any dispute are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-laws rules, and excluding the United Nations Convention on Contracts for the International Sale of Goods. For any matter not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Hillsborough County, Florida, and waive any objection based on inconvenient forum. Any claim against UDS must be brought within one (1) year after it accrues or it is permanently barred, to the extent permitted by law.

19. Third-party services and links

The Site uses third-party services (payment processors, shipping carriers, maps, analytics, authentication and messaging providers) and may link to third-party sites. We do not control and are not responsible for their content, policies or practices. Your use of them is governed by their own terms.

20. Communications and SMS

By providing your e-mail address or phone number you consent to receive transactional communications about your account, quotes, orders, appointments and returns. Marketing messages are sent only with your consent and you may opt out at any time (reply STOP to any text). Message and data rates may apply. See our Privacy Policy.

21. Termination

We may suspend or terminate your access to the Site or your account at any time, with or without notice, for any reason. Sections 5, 8 through 18, and 23 survive termination.

22. Changes to these Terms

We may revise these Terms at any time by posting the revised version on the Site with a new effective date. The version in effect when you place an order governs that order. Your continued use of the Site after a revision constitutes acceptance.

23. General provisions

These Terms, together with the policies incorporated by reference and any written quotation or invoice we issue, are the entire agreement between you and UDS regarding their subject matter and supersede any prior or contemporaneous terms, including any terms in your purchase order, which are expressly rejected. If any provision is held unenforceable, it will be enforced to the maximum extent permissible and the remainder will remain in effect, except that if the class-action waiver is held unenforceable, the entire arbitration clause is void as to that dispute. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them freely. Headings are for convenience only. Notices to UDS must be sent to the address in Section 24. We are not liable for any failure or delay caused by events beyond our reasonable control, including supplier or carrier failures, labor disputes, weather, acts of government or public-health emergencies.

24. Contact

Universal Driveshafts LLC
Florida, USA
Phone: (813) 524-6491 · (813) 644-5707
E-mail: inquiry@universaldriveshafts.com