Return, refund & limited warranty policy
Universal Driveshafts LLC (“UDS”)
Effective date: November 1, 2026
We want the right part on your vehicle. This policy explains how returns, exchanges, cancellations, refunds and warranty claims work. It is part of our Terms of Use & Conditions of Sale.
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1. Summary
| Item | Returnable? |
|---|---|
| Stock parts (U-joints, yokes, bearings, hardware, tubing cut to standard lengths) | Yes, within 14 days of delivery, new, uninstalled, in original packaging, with an RMA number. 20% restocking fee; original shipping non-refundable. |
| Custom-built, cut-to-length, balanced or made-to-order driveshafts and assemblies | No. Built to your specifications; non-cancellable once fabrication begins and non-returnable (see Section 4). |
| Unwelded shafts | Generally no. Most of our unwelded shafts are not eligible for return or refund, as they are custom-built to each customer’s specifications and manufactured from scratch. In cases where a return is approved, a 25% restocking fee plus the cost of return shipping will be deducted from the refund. |
| Special-order / drop-ship items not normally stocked | Only if the supplier accepts the return; supplier restocking fee (typically 25–35%) plus freight applies. |
| Electrical items, kits with opened sealed bags, lubricants, clearance and “final sale” items | No. |
| Installed, used, modified, welded, painted, damaged, or incomplete items | No. |
| Wrong item or damaged in transit (our error) | Yes, report within 5 business days; we cover return shipping and replace or refund in full (see Section 5). |
2. How to return a stock part (RMA required)
- Request a Return Merchandise Authorization (RMA) within 14 days of delivery from your account, our return request form, or by contacting us with your order number, part number and reason.
- We will e-mail your RMA number and return instructions. Returns without an RMA number, or received more than 15 days after the RMA is issued, may be refused or returned to you at your cost.
- Pack the part in its original, undamaged packaging, include a copy of the invoice, and write the RMA number on the outside of the box. Do not write on or tape the product box itself.
- Ship prepaid and insured to the address on the RMA. Return shipping is at your expense unless the return is due to our error. You bear the risk of loss until we receive the goods.
3. Inspection, refunds and fees
Returned items are inspected on receipt. Items found new, uninstalled, complete and resalable are refunded to the original payment method, less a 20% restocking fee and less original outbound shipping (including any shipping we absorbed under a free-shipping promotion), typically within 10 business days of receipt. Items that show installation marks, tool marks, grease, rust, missing hardware or damaged packaging may be refused, returned at your expense, or refunded at a reduced value at our discretion. Refunds for orders paid on trade credit are issued as account credit. We do not refund labor, towing, rental, downtime, or any other cost beyond the price of the part.
4. Custom builds and made-to-order items
Custom driveshafts, cut-to-length tubing, balanced assemblies, conversion shafts and any item built or ordered to the specifications you provided are non-cancellable once fabrication or ordering begins and are non-returnable. You are solely responsible for the accuracy of every measurement and specification you supply; please use our measuring guides and call us with any doubt before ordering. A build that does not fit because of a measurement, series, yoke or spline selection you provided is not a defect. If we made a build that departs from the specifications you supplied, we will correct or rebuild it at no charge, that is your exclusive remedy.
Unwelded shafts. Most of our unwelded shafts are not eligible for return or refund, as they are custom-built to each customer’s specifications and manufactured from scratch. In cases where a return is approved, a 25% restocking fee plus the cost of return shipping will be deducted from the refund.
4b. Shipping charges on returns
Original shipping charges are not refunded on returns unless the return is due to our error. How orders are packed and priced, freight shipments and the free-shipping rules are explained in our Shipping Policy.
5. Shortages, wrong items and shipping damage
Inspect every shipment on arrival. Report shortages, incorrect items or damage to us within 5 business days of delivery with your order number and photographs of the packaging, label and product. For our error we will send a prepaid return label and ship the correct item or issue a full refund. Damage in transit must also be noted with the carrier where possible; keep all packaging until the claim is resolved. Claims made after 5 business days may be denied to the extent permitted by law.
6. Limited warranty, UDS-brand products
What is covered. UDS warrants to the original purchaser that UDS-brand products (products labeled “Brand: UDS” or bearing a UDS part number) will be free from defects in materials and workmanship under normal use and service for twelve (12) months from the date of delivery. Custom-built driveshafts are additionally warranted to have been built to the specifications you supplied and balanced to industry-standard tolerance at the time of shipment.
Exclusive remedy. If a covered defect appears during the warranty period and you follow the claim procedure below, UDS will, at its option, repair the product, replace it with the same or an equivalent product, or refund the purchase price. This is your sole and exclusive remedy. Repaired or replaced products are warranted for the remainder of the original period.
What is not covered. Normal wear; failure to lubricate or maintain; improper installation, phasing, torque or alignment; operation beyond rated torque, speed, angle or load; racing, competition, off-road, towing beyond vehicle rating, lifted or modified vehicles; damage from accident, abuse, neglect, corrosion, heat, contamination or road debris; vibration caused by angles, mating components, vehicle condition or installation; products altered, welded, machined, painted or repaired by anyone other than UDS; products installed on a vehicle other than the application for which they were ordered; products purchased from anyone other than UDS; consumables; and any labor, removal, installation, towing, rental, freight, downtime or consequential cost.
Third-party brand products (for example items labeled Spicer®, Neapco® or another manufacturer’s brand) are covered only by that manufacturer’s own warranty, if any. UDS makes no warranty of its own on those products but will assist you in submitting a claim to the manufacturer.
How to make a warranty claim. Contact us within the warranty period with your order number, part number, a description of the failure, photographs, and the vehicle/application details. We will issue an RMA. Return the product prepaid; if the claim is approved we will reimburse reasonable ground return shipping within the continental U.S. Products must be returned complete and un-disassembled for inspection. Failure analysis is at UDS’s sole reasonable discretion. Products returned without an RMA, or found not defective, may be returned to you at your expense.
This limited warranty is the only express warranty given by UDS. To the fullest extent permitted by law, any implied warranties, including merchantability and fitness for a particular purpose, are limited in duration to the twelve-month period above, and UDS is not liable for incidental or consequential damages. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so these limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
7. Cores, deposits, exchanges and cancellations
Where a core charge applies it is refunded on receipt of a complete, rebuildable core of the same type within 30 days. Cores that are cracked, welded, seized or incomplete are not eligible.
Exchanges. To swap a stock part for a different one, submit an exchange request with your order number; we will reply with an RMA number and instructions.
Cancellations. Stock orders may be cancelled before they ship, using our cancellation request form or by calling us. Custom-built and made-to-order items cannot be cancelled once fabrication or ordering begins (see Section 4).
8. Chargebacks
Please contact us before disputing a charge with your card issuer, we resolve nearly every issue directly. Chargebacks filed on delivered, conforming goods, or while an RMA is in progress, are contested with proof of delivery and this policy, and may result in account suspension and recovery of costs as provided in our Terms.
Frequently asked questions
Can I return a part I already installed?
No. Installed, used, modified or damaged items are not returnable. If a UDS-brand part failed, it may be covered by the limited warranty in Section 6.
I ordered the wrong size on a custom driveshaft. Can I return it?
No. Custom builds are made to the measurements you supply and are non-returnable. If we built it differently from your specifications, we will correct or rebuild it at no charge (Section 4).
How long does a refund take?
Returned items are inspected on receipt and refunds go to the original payment method, typically within 10 business days of receipt.
Who pays return shipping?
You do, unless the return is due to our error (a wrong item, a shortage or shipping damage), in which case we send a prepaid return label. For an approved warranty claim we reimburse reasonable ground return shipping within the continental U.S.
My order arrived damaged. What do I do?
Photograph the packaging, label and product, keep all packaging, and contact us within 5 business days of delivery. For freight, note the damage on the delivery receipt before signing.
Is shipping refunded if I return something?
No, original shipping is not refunded unless the return is due to our error, including shipping we absorbed under a free-shipping promotion.
9. Contact
Universal Driveshafts LLC · Florida, USA
Phone (813) 524-6491 · inquiry@universaldriveshafts.com
Start a return request