Shipping policy

Universal Driveshafts LLC (“UDS”) ships from our shop in Florida. This page explains how your order is packed, priced and delivered. It is part of our Terms of Use & Conditions of Sale.

1. Processing time

Orders placed before 2pm EST on a weekday ship the same day. Orders placed later, on weekends or on holidays ship the next business day. Custom-built driveshafts, cut-to-length tubing and special-order items ship when they are built or received; the expected lead time is shown on the product page or confirmed with you after ordering. Delivery times quoted by carriers are estimates and are not guaranteed.

2. How shipping is priced

Shipping is calculated at checkout from live UPS and FedEx rates for your address and the actual boxes your order needs. We pack to carrier rules:

What you order	How it ships
Each complete driveshaft	Its own box
Each length of tubing	Its own box (tubing sold by the foot ships as one continuous piece; very long runs are cut so a carrier can take them)
Any single part over 35 lb	Its own box
Other components (u-joints, yokes, bearings, hardware)	Combined in boxes of up to 50 lb

Each box carries its own label and is rated separately, so an order that needs several boxes is charged the sum of those rates. Long boxes can carry carrier oversize or additional-handling charges; those are already included in the price you see at checkout. If we cannot get a live rate for your address, the checkout will tell you; contact us and we will quote shipping before the order ships.

3. Freight (LTL) shipments

Orders of five or more tubes or complete driveshafts, orders of 100 lb or more, and any single piece longer than 108 inches are strapped to a pallet and shipped by LTL truck freight. Other items in the same order ride on the same pallet. Freight is priced live at checkout.

• Delivery location. Freight rates assume delivery to a business with a loading dock. If the delivery is to a residence, or the site has no dock and needs a liftgate, say so at checkout so the rate includes it.
• Receiving the delivery. The carrier will call to schedule. Someone must be there to receive it. Inspect the pallet before signing and write any visible damage on the delivery receipt.
• Free shipping does not apply to freight, and free-shipping coupons do not cover freight charges.

4. Free shipping

We offer free U.S. ground shipping on orders over $1,000 shipped within the contiguous (lower 48) United States.

• Custom cut tubing and complete driveshafts (premade, short couple, unwelded assemblies, vehicle-specific driveshafts and shafts built through the online builder) do not count toward the $1,000 and never ship free. When the rest of your order qualifies, those parts ship free and you pay only the carrier rate for the tube and driveshaft boxes, shown as its own option at checkout.
• Orders that ship by freight on a pallet never ship free.
• Free shipping is ground service. Expedited services, Alaska, Hawaii, U.S. territories, APO/FPO and international destinations are always charged at the quoted rate.

5. Local pickup

Choose local pickup at checkout to collect your order from our shop at no charge: Local pickup (Mon to Fri, 3 to 5 pm). Pickup is available for U.S. orders. Please wait for our e-mail saying your order is ready before coming in.

6. International shipping

We ship internationally by UPS Worldwide and DHL Express at the rate quoted at checkout, with the customs paperwork prepared by us. International orders ship DAP (delivered at place): import duties, taxes, customs brokerage and any fees charged by the destination country are not included in our price and are paid by the recipient on delivery. Some long or heavy items cannot travel internationally as parcels; if your order shows no international rate, contact us for a freight quote.

7. Addresses, tracking and delivery problems

UPS and FedEx do not deliver to P.O. boxes; please give a street address. Once your order ships we e-mail you the tracking number (and text it, if you opted in to texts), and you can follow it from your account or our order tracking page.

Inspect every shipment on arrival and report shortages, wrong items or shipping damage within 5 business days of delivery, with photographs of the packaging, label and product. Keep all packaging until the claim is resolved. See Shortages, wrong items and shipping damage in our Return Policy.

8. Contact

Questions about shipping a specific order? Call (813) 524-6491 or e-mail inquiry@universaldriveshafts.com.